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Enjoy a More Efficient Contact Center with CCaaS

Enjoy a More Efficient Contact Center with CCaaS

Effectively managing a contact center can be challenging even in the best conditions. But when you’re also struggling to operate with disparate or outdated communications systems, it can be nearly impossible to keep things running efficiently. According to research firm Gartner, the CCaaS (Contact Center-as-a-Service) model will attain a mainstream level of adoption by the customer support function in less than two years. This means that organizations that don’t transition to CCaaS soon will...

Omnichannel CCaaS Provides the Flexibility and Efficiency for an Exceptional Customer Experience

Omnichannel CCaaS Provides the Flexibility and Efficiency for an Exceptional Customer Experience

Contact center needs have evolved in tandem with today’s consumers. Early-era customer service teams typically relied mainly on voice communications, as there were few other viable options. As technology advanced, a multi-channel framework was widely adopted by businesses, and additional communication channels like email and chat tools were implemented. However, with a multi-channel setup, each tool is siloed in its separate application. This inevitably creates time delays and other...

CCaaS Optimizes Customer Service Via a Seamless Omnichannel Experience

CCaaS Optimizes Customer Service Via a Seamless Omnichannel Experience

We live in an increasingly digital world, and today’s consumers are more technologically savvy than ever. As attention spans shorten and people become increasingly accustomed to quick answers and speedy solutions, companies that cannot provide these things are losing their competitive edge - and their customers along with it. Single-channel customer service is already a relic of the past, and many customers no longer have the patience for sitting in phone queues or waiting for an email reply....

Transitioning Your Communications to UCaaS with CornerStone and Vonage

Transitioning Your Communications to UCaaS with CornerStone and Vonage

The convenience, capabilities, and cost savings of switching to unified cloud communications bring an increasing number of businesses to the cloud. In fact, according to a 2021 Grand View Research Report, the global UCaaS market is currently on track to experience a 23.6% compound annual growth rate over the next seven years. The cloud is the future of communications, and the increased efficiency of a unified cloud solution gives businesses a competitive advantage. Streamline Your Transition...

3 High-Impact Ways to Streamline Your Business Operations with CornerStone and Vonage

3 High-Impact Ways to Streamline Your Business Operations with CornerStone and Vonage

No one wants to find themselves stuck working long hours on account of inefficient workflows caused by outdated technology. Most days, it’s challenging enough to stay on top of the vital work that needs to get done, let alone carve out time to complete the tedious manual tasks that have somehow worked themselves into overinflated business processes. Here at CornerStone Communications, we’re passionate about helping you reclaim that lost time by implementing a robust unified communications...

How CornerStone’s Vonage UCaaS Solution Can Enhance Your Business Communications

How CornerStone’s Vonage UCaaS Solution Can Enhance Your Business Communications

Are fragmented communication tools and services lowering the productivity of your workforce, generating hassles for your tech team, and creating leaks in your budget? Does a flexible and scalable unified cloud solution sound appealing, but you’re not sure how to select the right platform and plan a successful transition? Unified Communications as a Service (UCaaS) makes unified communications services available to businesses from the cloud. Organizations that switch to a UCaaS solution may...

Business-Grade Wi-Fi at Home

Business-Grade Wi-Fi at Home

For small businesses, it has been a real struggle to find enterprise grade Wi-Fi solutions without paying the enterprise prices. Options have been limited. Very recently, HP released an impressive product to fill that exact need. Their solution has become even more valuable to companies trying to provide quality network solutions for their new remote workforce. Aruba Instant On brings the HP Aruba family to the SMB space. Routers start at $89 and in response to COVID-19, HP is offering 5 of...

Take Your Business Number Home

Take Your Business Number Home

Responding to today’s adversity requires a well crafted plan. The first consideration is your contact center technology. Cloud is key. When business is not “business as usual” As a complete cloud solution, 8x8 Contact Center ensures you’re ready to handle the unexpected. 8x8 can activate your operation swiftly and painlessly—at a local, national or global level. And if you need to quickly add agents—or want to deactivate agents—we make that easy, too. Work from home made possible For agents to...

Free Security Offerings from Cisco

Free Security Offerings from Cisco

Right now, COVID-19 is forcing many people around the world to work remotely. This is putting a sudden strain on both IT and security teams who are being tasked with providing support for an unprecedented number of offsite workers and their devices. Recently, Cisco Webex expanded its free offerings to allow employees to stay connected to their teams and continue their business operations. In response to customers asking us for guidance, today, Cisco is broadening this offer to...

Cloud Communications Flexibility

Cloud Communications Flexibility

A big reason we recommend and preach cloud-based communications is business flexibility. The recent world crisis has emphasized the value of this more than ever. Many of our customers on traditional PBX systems have been struggling to adapt to the mobile/at-home workforce necessary to keep their business operating. Those with cloud-based systems like RingCentral have been impressed with the simplicity and ease of deployment to their workers. Particularly impressive is the ability to spin up...

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