Responding to today’s adversity requires a well crafted plan.
The first consideration is your contact center technology. Cloud is key.
When business is not “business as usual”
As a complete cloud solution, 8×8 Contact Center ensures you’re ready to handle the unexpected. 8×8 can activate your operation swiftly and painlessly—at a local, national or global level. And if you need to quickly add agents—or want to deactivate agents—we make that easy, too.
Work from home made possible
For agents to successfully work remotely, they need to be able to respond to customers consistently, completely and in spite of any business disruptions. Remote work also requires that supervisors are able to monitor and fine-tune customer and agent engagement, just as easily as if they were in the office. With 8×8 Contact Center, work-from-home can easily become an option—or even a new norm—for everyone.
Deliver exceptional customer experience
In these times of uncertainty, your contact center is either ready—or it’s not. Read 8×8’s new eBook, The Power of Analytics in the Customer Experience Economy, and learn how analytics give you a unique, outside-in perspective of the contact center to help solve the toughest CX puzzles and ensure customer loyalty without the worry.