by Cornerstone Communications | Oct 6, 2021 | Blog post, Contact Center-as-a-Service, Unified Communications
Effectively managing a contact center can be challenging even in the best conditions. But when you’re also struggling to operate with disparate or outdated communications systems, it can be nearly impossible to keep things running efficiently. According to research...
by Cornerstone Communications | Sep 7, 2021 | Blog post, CornerStone, Network, Unified Communications
Contact center needs have evolved in tandem with today’s consumers. Early-era customer service teams typically relied mainly on voice communications, as there were few other viable options. As technology advanced, a multi-channel framework was widely adopted by...
by Cornerstone Communications | Aug 3, 2021 | Blog post, Contact Center-as-a-Service
We live in an increasingly digital world, and today’s consumers are more technologically savvy than ever. As attention spans shorten and people become increasingly accustomed to quick answers and speedy solutions, companies that cannot provide these things are losing...
by Cornerstone Communications | Jul 7, 2021 | Blog post, Unified Communications
The convenience, capabilities, and cost savings of switching to unified cloud communications bring an increasing number of businesses to the cloud. In fact, according to a 2021 Grand View Research Report, the global UCaaS market is currently on track to experience a...
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